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Dental Treatment Care Coordinator Slater Family Dental PC

Dental Treatment Care Coordinator

Full Time • Slater Family Dental PC
Replies within 24 hours
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
The Treatment Coordinator plays a vital role in ensuring a seamless patient experience within our facility. This position involves coordinating patient treatment plans, managing documentation, and providing exceptional customer service. The ideal candidate will possess strong organizational skills and a thorough understanding of dental terminology, enabling them to effectively communicate with both patients, providers, and insurance companies.

Join our dedicated, fast paced team as a Treatment Coordinator, where your contributions will directly impact patient care and satisfaction. We look forward to welcoming an enthusiastic, friendly, responsible professional who is committed to excellence in dental health service.

Duties:

  • Coordinate patient treatment plans by reviewing documentation and ensuring all necessary information is collected and processed accurately. Present plan(s) to patient as an estimate only and explain treatment as needed; schedule treatment with accurate coding.
  • If same-day treatment is needed, prepare estimate and give chairside presentation to patient. 
  • Serve as the primary point of contact for patients, addressing inquiries and providing information regarding treatment options.
  • Verify insurance eligibility with attention to plan imitations and fine print.
  • Send treatment plan(s) out for pre-authorization with insurance company, ensuring we have correct x-rays and narratives to accompany claim; paying attention to any dual insurance companies.
  • Access pre-authorization insurance information via internet or phone to ensure the pre-authorizations are entered and patient is aware before their appointment.  
  • Utilize software to manage patient records and appointments efficiently. Experience in using Excel and Word. Able to use our text messaging system as well as Outlook for emails.
  • Assist team members in scheduling appointments and follow-up visits while maintaining an organized calendar. Answer questions regarding insurance and statements.
  • Collaborate with provider and staff to ensure that all patient needs are met promptly and effectively.
  • Maintain a welcoming environment for patients, fostering a positive experience through excellent customer service. Assist front desk with answering phones, checking voicemails, check-in and out; explaining charges if necessary. Help with collecting payments. Set-up payment plans as per company policy if needed. 
Skills: 

  • Proficient in using electronic health record system. Knows how to email using Outlook, Excel, Word, and can use provided communication system (texting) with patients. 
  • Strong understanding of dental terminology and documentation review processes.
  • Experience as a receptionist or in a similar patient service role is preferred.
  • Knowledge of coding is advantageous. 
  • Experience in working with insurance companies for needed information is preferred.
  • Exceptional customer service skills with the ability to communicate effectively with diverse populations.
  • Strong organizational skills with attention to detail to manage multiple tasks efficiently. 
  • Ability to work collaboratively within a team-oriented environment while also being self-motivated. 
Pay Range: $22.00- $ 28.00 DOE / Hours: M-TH, 7:30 am – 5:15 pm /  Benefits are as follows:

-QSEHRA: Our healthcare reimbursement program. It is offered to full-time only employees, after the 90-day waiting period, and paid monthly UP TO $400.00 p/month. We use a third party to manage this platform so all documents to qualify are filtered thru them. You must have minimum essential coverage (MEC) to qualify.  

-RETIREMENT PLAN: -An employee is eligible for our matching 401K benefit after 1000 hours or 1 year.  

-HOLIDAYS: -Full-time employees receive 6 paid holidays per year (- New Years Day – Memorial Day – Independence Day – Labor Day – Thanksgiving Day – Christmas Day)

-PAID TIME OFF (PTO):  A full-time employee is eligible for PTO (all inclusive) after the 90-day waiting period and pro-rated for the calendar year as follows: 40 hrs at the beginning of each calendar year / After 3 full calendar years, a full-time employee will receive 72 hrs. / After 5 full calendar years, a full-time employee will receive 108 hrs. A part-time employee is eligible for PTO (all-inclusive) after the 90-day waiting period and accrues @ .033 an hr p/hrs worked.  

-EMPLOYEE DISCOUT PROGRAM: Employee, spouse, children, and domestic partner discounts include: Merchandise purchases at cost + any S&H charges / Free dental care services (pre-authorized by Dr. Slater) after any insurance or lab fee have been applied (deducted) on acct.
Compensation: $22.00 - $28.00 per hour




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